Shipment within 24 hours. Delivery cost 15 euro

FAQ Help - FAQs

Order fulfillment How long does it take to complete the order?

The inventory of our store is constantly updated and what is in the store is physically available with us as soon as we place an order.
The lead time is usually 1 day.

How long will I wait for my shipment?

If the order is placed before 14.00 on weekdays, it will be delivered as early as the next business day. Foreign shipments arrive in 3-10 days, depending on the location.

How do I edit my order?

Please contact our store by chat, email or phone.

Is it possible to change the shipping address?

So. If the order has not yet been shipped. Please contact our store by chat, email or phone.

How do I return products?

Please report this intention to the store by email, chat or phone, and then return the products to Intenson Europe, Kiss 94G, 05-480 Inn.

How do I cancel an incorrect order?

Please contact our store by chat, email or phone.

Is it possible to ship abroad?

So. You can select a foreign delivery address during the order. The cost of delivery will be automatically calculated.

My package has been lost – what to do?

Please contact our store by chat, email or phone.

I got a damaged product – what to do?

Please contact our store by chat, email or phone.

I didn't pick up the package on time – what to do?  

Please contact our store by chat, email or phone.

Is it possible to purchase wholesale?

So. Please contact us by email export@intenson.pl or by phone +48 600 853 005. 

How do I pay for my order?

Payment options available are: card payments, electronic payments, wire transfer and on delivery.

Is it possible to receive a VAT invoice?

Yes of course. You can download it from the client panel. Invoices are automatically generated electronically.

What guarantees the highest quality products available in the store?

Each batch of products available in the store is tested and the plant where they are produced meets all strict food safety standards.

Where do the raw materials of products come from, e.g. chia seeds?

Raw materials are sourced from all corners of the world. Only those that meet the highest quality standards are added to Intenson products.